Shipping and Returns
At Ruanua we strive to make our deliveries and returns as straight forward as possible. See further information below and if you have any questions at all please do not hesitate to reach out.
Shipping
At Ruanua, we offer fast and reliable shipping options to ensure that your order reaches you in a timely manner. We work with trusted shipping partners to deliver your items safely and efficiently. Our shipping rates are competitive, and we offer free shipping on orders over a certain value.
Once you place an order, our team will process it quickly and prepare it for shipment. You will receive a confirmation email with tracking information so that you can easily monitor the progress of your package. We strive to ship all orders within 24 hours, excluding weekends and holidays. Please note orders must be placed before 12pm to qualify for next day delivery.
Shipping times may vary depending on your location and the shipping method selected. We provide estimated delivery times during the checkout process, so you can have an idea of when to expect your package.
Method |
Estimated Arrival |
Cost |
Delivery Free if Order Exceeds Below Value |
UK |
|
|
|
Royal Mail Tracked Next Day |
24 Hrs |
£5.00 |
|
Royal Mail Tracked Standard |
3-5 Days |
£4.95 |
£50.00 |
Ireland |
|
|
|
Next Day |
24 Hrs |
€6.00 |
|
Standard |
3-5 Days |
€4.95 |
€100.00 |
EU |
|
|
|
Standard |
5-10 Days |
€8.00 |
€100.00 |
US |
|
|
|
Standard |
5-10 Days |
$15.00 |
$150.00 |
CA |
|
|
|
Standard |
5-10 Days |
$15.00 |
$150.00 |
*All orders outside of the EU and the UK are subject to local duties.
*EU, Ireland and UK orders are all Duty Free.
*Customs for the US apply for orders over $800, orders under $800 are custom and duty free.
Returns
We hope you love your Ruanua purchase on receipt but if for any reason you are not happy with your order, we offer a hassle-free return policy. Deliveries are returned at your own cost.
At Ruanua, we offer a 14 Day Return Policy.
If you wish to return an item, please contact our customer service team within 14 days of receiving your order. They will guide you through the return process. Returns for Ireland and England are currently free and we are working on getting international free returns. For all return queries please contact info@ruanua.ie
Once we receive your returned item, our team will inspect it to ensure that it meets our return policy criteria. Returns must meet the following criteria to be processed:
- Items must be returned in their original condition, unused, and with all tags and packaging intact.
- They must be unwashed and unworn.
If everything is in order, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to be processed.